Shipping policy

Description Details
Shipping carriers ePacket/USPS
Estimated delivery time 1-4 weeks
Tracking and secure checkout Provided for all orders
Shipping cost Free for orders above $75 worldwide on most products; $5.90 for orders less than $75
Split orders Sometimes items from the same order will be split into different packages to avoid additional fees
Missing components Should be received within 2 weeks; contact info@16nation.com if not received
Tracking number Emailed once shipped and updated; in rare cases, not provided, but 60-day return policy applies if needed
Order location Check tracking number; may be with postal service if number indicates received but not received
Customs fees Customer responsible for cost; orders marked as gifts to minimize chance of customs duties
Color discrepancy Computer screens display colors differently; design will remain the same
Personal information security Encrypted during transmission using SSL technology; adheres to highest industry standards

 

FAQ

Question Answer
How much is the shipping cost? Free for orders above $75 worldwide on most products; $5.90 for orders less than $75
I've ordered two or more items, but only received one, why? Sometimes items from the same order will be split into different packages in order to avoid additional fees. You should receive any missing components of your order within two (2) weeks. However, if you don't – let us know. You can contact our support by emailing info@16nation.com. Please keep all delivery packets as we will require them for evidence of shipment.
Where can I find my tracking number? This will be emailed to you once it is shipped and also updated. In rare cases, when we cannot provide you with the tracking number, you can avail the 60-day return policy if the item does not arrive.
Where is my order? Please make sure to check your tracking number to see where your order currently is. If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues.
What do I do about customs fees? You will need to bear the cost of any custom or import fees outside of the total price of your order from 16nation.com. That being said, we mark all our orders as gifts and hence, the chance of attracting custom duties is very low.
The color looks different on my newly received item than what I see on the website – can I do something about this? Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain the same.
How secure is my personal information? 16nation.